Mandalena Designs
MANDALENA JEWELRY IS BY APPOINTMENT ONLY: 503.544.0265

  

DFrequently Asked Questions

Below are answers to a list of frequently asked questions. 

 

 

  • About Mandalena Jewelry?
    Mandalena uses high quality components to design exquisite yet attainable jewelry. All pieces are handmade by Mandalena using premium quality sterling (.925) silver, 14k gold filled or solid gold, Swarovski crystals, precious and semi-precious gemstones, as well as pearls. "Mandalena embellished" components add a unique and personal feeling to jewelry that is exceptionally diverse in style.
    back to top
     

  • About our video player?
    Mandalena has incorporated high resolution video as the format to showcase her jewelry. To view the videos correctly, make sure you have the most current version of Adobe Flash loaded on your computer.
    back to top
     

  • Why does the video play choppy?
    Most computers manufactured in the past three years, along with a cable or broadband connection, should be adequate to properly play the videos. However, older computers with a slower internet connection could have difficulty keeping up with the video player.
    back to top
     

  • How long will it take to process my order?
    Since Mandalena makes all jewelry to order, it will take 5-7 business days to process and ship your order, provided all necessary components are in stock. Some pieces, due to complexity or fabrication, may take longer. If you need the item sooner, please call or send us an email so we can try to accommodate your needs.

    Please note that all information related to your order is available to you in the "MY ACCOUNT" section of the website including order status, which is updated at the bottom of your order receipt.
    back to top
     

  • What are the shipping charges?
    For orders totaling less than $100.....$8.00 ground shipping US 48 only.
    For orders totaling more than $100.....Free ground shipping US 48 only.

    3 Day delivery.....$14.00 US 48 only
    2 Day delivery.....$18.00 US 48 only
    *Alaska and Hawaii.....$33.00 2 Day only
    1 Day delivery.....$40.00 US 48 only

    All orders are shipped insured. Tracking numbers, if available, will be listed in your account under the corresponding order receipt. Mandalena is not responsible for items damaged in transit. File all insurance claims with the shipping carrier.
    back to top
     

  • Do we ship international orders?
    Mandalena will ship international orders via UPS. If you need a price quote prior the placing an order, please contact Mandalena. Otherwise, the amount and tracking information will be listed in your account under the corresponding order receipt.
    back to top
     

  • What is Mandalena's return policy?
    Mandalena offers a 100% satisfaction guaranteed return policy. If you are not completely satisfied with your purchase, return it for a full refund.

    Mandalena works very hard to provide quality videos of her jewelry, however there is nothing like viewing a Mandalena piece in person. And once you see and feel the quality.....well we believe it will become a cherished piece in your personal jewelry collection.

    To make a return please do the following:

    Contact Mandalena to receive a return authorization number; Return the item unworn and in pristine condition within 10 days of receipt; Ship the item in its original packaging and with all tags attached. Items returned without the serialized tag attached will not be accepted and a refund will not be issued; You must be the original purchaser.

    Once you receive your RA#, please use it on all return correspondence. Ship the package prepaid and insured as Mandalena is not responsible for lost or damaged items. COD shipments will not be accepted. Custom orders are final and may not be returned.

    Once we receive the item, Mandalena will issue a credit, to the original purchaser, for the amount of the item minus any applicable shipping charges. Please allow one billing cycle for the credit to appear.

    Our internet return policy does not apply to our retail store. Website purchases may not be returned to our store location for credit.
    back to top
     

  • Will your piece look exactly like the website video?
    Mandalena does her best to make every piece look like the website video. However, the components used to make her jewelry can vary in color, texture, shape, etc. due to the nature of the materials and or the fabrication process.
    back to top
     

  • What if I need a my necklace longer or shorter?
    No worries.....List the size that you need at the time you place your order. If there are any problems or concerns with size you request, Mandalena will contact you to discuss.
    back to top
     

  • Why does Mandalena organize her site by category?
    Mandalena wants you to view her jewelry in categorical sets. All that goes together should be viewed together. Her website is a revolving door for new innovative designs that would be limited by makeing "collections".
    back to top
     

  • How should I care for my Mandalena jewelry?
    Mandalena jewelry is made of components and many of them include gold and silver, which can tarnish over time. You will receive your jewelry packaged in a ziplock bag that includes an INTERCEPT Technology anti-tarnish strip. This strip reacts with and neutralizes all corrosive gases that contact the film, helping to keep your jewelry tarnish free. Store your jewelry in the bag when not in use. This strip is only included if your item contains gold and silver.

    Periodically, you will need to clean your gold and silver with a polishing cloth. If you are a local customer, you can bring your Mandalena pieces to our retail location where we can clean them for you. We use the Speed Brite ionic cleaning equipment and it works great. If you are not a local customer, they make a personal unit for home use.

    Use a mild solution of soap and warm water to clean Swarovski crystal and other stones. Keep your Manalena jewelry away from perfumes and hair products. Remove your jewelry before showering, swimming or sleeping.
    back to top
     

  • Want custom?
    Anything you want darling! View the "previously sold" category for ideas.

    Mandalena does do custom work. Please contact her directly via email or phone to discuss your request.
    back to top
     

Mandalena Exquisite, Timeless...